Question 1

Who can become a Giftop partner?

Accepted Answer

Any organisation reaching a diaspora audience: associations, African/diaspora e-commerce, community blogs/media, local fintechs, creators. Both legal entities and sole traders welcome.

Question 2

How long does approval take?

Accepted Answer

48h on average. You receive a decision email. If approved, the email contains a link to create your partner account (valid 14 days).

Question 3

My application was rejected, can I reapply?

Accepted Answer

Yes, after 3 months with a note on your traction (members, traffic, social reach). We currently prioritise partners with an active community.

Question 4

Do I need to provide KYB documents?

Accepted Answer

Yes to go live: corporate documents, representative ID, SEPA IBAN. Documents are uploaded directly from your partner dashboard.

Question 5

How do I integrate Giftop on my site?

Accepted Answer

Two lines of HTML pasted into your page (or CMS). The widget appears where the script is. No framework required: works on WordPress, Webflow, Wix, Shopify, Drupal, custom sites, etc.

Question 6

I don’t have a website, is that OK?

Accepted Answer

Yes. Giftop generates a public hosted page at www.giftop.io/p/your-slug that you share on Instagram, Facebook, WhatsApp Business, TikTok. A QR code is also generated for flyers and events.

Question 7

Can I customise the look?

Accepted Answer

Yes: pick a theme (Giftop green, Custom with your colours, Dark for dark sites) and set your default corridor. All via data-attributes, no code required.

Question 8

Which display variants are there?

Accepted Answer

Inline (embedded in your page), floating button (opens as modal on click), or full-page (dedicated route like /topup).

Question 9

Do you offer technical support?

Accepted Answer

Yes. Dedicated Slack or email channel for partners in production. Average response: 4h weekdays, 24h weekends.

Question 10

How is commission calculated?

Accepted Answer

Progressive commission on Giftop’s margin for each transaction coming from your integration. As your volume grows, your commission tier grows too.

Question 11

When do I get paid?

Accepted Answer

Monthly SEPA transfer, on the 5th of the following month. Minimum €20 — below that, the balance rolls over to the next month.

Question 12

Do you support payment methods other than SEPA?

Accepted Answer

Currently SEPA only (euro zone). If you’re outside the euro zone, contact us to discuss Wise or Stripe Connect arrangements.

Question 13

Do you send me an invoice?

Accepted Answer

Yes. Each transfer comes with a detailed statement (period, conversions, gross commission) and a downloadable PDF invoice from your dashboard.

Question 14

How is user data handled?

Accepted Answer

Giftop is the controller — GDPR-compliant, EU servers (Supabase Frankfurt). No personal data is shared with you beyond aggregated statistics (impressions, clicks, conversions).

Question 15

Do I need to verify end-user identity?

Accepted Answer

No. Giftop handles all KYC/AML compliance on the end-user side via Stripe. You’re a traffic provider, not a financial operator.

Question 16

Can I stop the partnership anytime?

Accepted Answer

Yes. A 30-day notice is required to close out the current month’s commission cleanly. No exit penalty.

Partner help center

Application & approval

Technical integration

Commission & payment

Compliance & data

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