Help Center

Pick the recipient’s country, enter their number, choose an amount and pay. The top-up lands on their phone in about 12 seconds. No app needed for the recipient.

Under about 12 seconds on average. It can take a bit longer if the operator is down or the number is temporarily unreachable — in that case we automatically retry for a few minutes.

Giftop detects the operator automatically from the prefix — you don’t need to pick one. If detection fails, you can select the operator manually before paying.

Wait 5 minutes: some operator outages cause delays. If nothing arrives, check the transaction status in your account. On confirmed failure you’re automatically refunded to your original payment method.

Yes, with a Giftop account. Right before paying, turn on “Top up automatically” and choose the pace: every 15, 30 or 45 days. Your loved one receives the same offer on each due date, at the price set on the day you turned it on. You can pause, resume or stop it at any time from your account or the app. All about automatic top-up

Over 165 countries and 900 operators across Africa, Asia, the Americas and Europe. Full list available at the bottom of the home page.

A digital gift card (Amazon, Netflix, Spotify, PlayStation, etc.) delivered instantly by email as a code to redeem at the merchant. Available in the currency and country of your choice.

Immediately after payment, to the email you provided. You also receive a PDF receipt. If nothing arrives, check your spam folder then your account history.

Gift cards are not refundable once the code has been revealed, for obvious security reasons. If the code is invalid or already used before being delivered to you, contact us and we’ll replace it.

Merchants sometimes restrict their gift cards to a specific country. Pick the country that matches your recipient’s account.

Credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and Link. All payments go through Stripe, PCI-DSS Level 1 certified.

Yes. Giftop detects your currency by location and you can also change it manually in the nav bar. We support 85+ currencies.

Giftop never stores your card number. Payment is handled directly by Stripe, with 3-D Secure encryption when your bank requires it.

If we can’t deliver your top-up or gift card for a technical reason (operator outage, code rejected, number inactive on the operator side), you’re automatically refunded within 5 to 10 business days on the payment method used. However, if you entered the wrong mobile number, the top-up has been technically delivered and is not refundable. Full details: /refund-policy.

Giftop Care is our loyalty programme: every top-up and gift card earns you points. Points raise your level (Roots, Bond, Family, Pillar) and unlock cultural badges and perks.

The higher your level, the more your experience is recognised. Points unlock badges visible on your profile and can open seasonal discounts during cultural holidays (Tabaski, Eid, Christmas, Easter…).

Points stay valid as long as you stay active. If no top-up is made for 90 days, an email warns you 30 days before inactive points expire.

Click "Forgot password" on the login screen. You’ll get an email with a reset link valid for 1 hour.

From your account page → Profile → Delete my account. Deletion is permanent within 30 days. Past transactions are kept in our legal archives for 10 years as required by French regulation.